Operations management is the management of all activities directly related to the creation of goods and/or services through the transformation of inputs into outputs. This transformation process involves designing, planning, controlling, and executing activities. The objects dealt with involve manpower, materials, machines, facilities, and customers. The interaction and interrelationship of all the activities and objects makes the management of operations a challenging task. To be competitive in today?s global marketplace, a company must have effective and efficient operations management across and along its supply and demand network. Managing these activities with a systems perspective is critical to the success of a company.