IS3220



Service Science

This module aims at providing an inter-disciplinary educational foundation for students in Service Science. Service Science is the application of scientific, management, and engineering disciplines to the tasks (services) that one organization beneficially performs for itself and with another. The module will cover the definition and goals of services, creation, operation, marketing and delivery of services, and the role of IT service systems. It will discuss how IT-enabled services impact an organization and the external environment.

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