IS4203



IT Adoption and Change Management

This course introduces students to the fundamentals of managing change and adoption associated with the introduction and implementation of new systems and technologies. Emphasis will be placed on the understanding and effective management of end-user reactions to the adoption and use of new systems and technologies. Topics to be covered include IT adoption and use process, dealing with user resistance, effective change vision, short and long-term change, outcomes evaluation, and preventing change deterioration.

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