Students will learn a broad and in-depth understanding of knowledge management, arguably one of the most interesting and powerful IT concepts. Knowledge-intensive organisations are distinguished by their flatter organisation structures and decentralised decision-making processes. Managing these organisations is different from managing traditional organisations. At their core lies a particular knowledge-intensive thinking which concentrates specifically on intellect and reflection. Processes of learning and knowledge management are integrated into the fabric of the organisation. Traditional managerial activities take on new interpretations and meanings, thereby re-conceptualizing the role of management. Case studies form a major part of this module.