SG5211



Business Process Management

This course applies the principles of engineering and management to business processes with the aim of enhancing customer value. Business Process Management (BPM) involves analyzing, automating, deploying, monitoring and maintaining business processes on a continuous basis. Focusing on the criticality of business processes, the course uses BPM as an approach to reduce the gap between business intent and execution. By taking a simulation based approach the course teaches techniques to analyze, design, deploy and digitize business processes. This is further enriched by coverage of industry specific process frameworks. Finally, the role of business processes in the overall services architecture is covered to provide a holistic perspective

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